Shipping & returns
PRODUCTION AND PROCESSING TIMELINE
All Yasara jewelry is made to order in our Brooklyn studio. Please note that we allow ourselves 10 business days for production and processing before we ship out your order. For gold-plated items, please allow 2-3 weeks. We always strive to fulfill your order as soon as possible.
DOMESTIC SHIPPING
After your order has shipped from our Brooklyn studio, domestic shipments may arrive between 1-10 business days, depending on which shipping method you have selected (USPS First Class, USPS Priority, UPS 2 Day, or UPS Overnight).
For customers located in the Brooklyn area, we currently offer In-Store Pickup. For this option, you will receive an email once your order is ready.
INTERNATIONAL SHIPPING
For international orders, we offer UPS and DHL International. These shipments will take longer than our domestic shipments, and you will receive an email with your package’s tracking number once your order has shipped from our studio. Please note that YASARA is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.
LOSS & INSURANCE
Please be sure that the delivery address provided is both secure and correct. For orders over $500 we will automatically include insurance with your shipping. If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.
Feel free to email us at info@yasarajewelry.com with any questions or concerns.
REPAIRS
If your Yasara piece gets damaged and is in need of repair, we’ll do our best to assist you. Please let us know within 1 month of ownership of defects in materials or workmanship. We will gladly repair it free of charge. For damage caused by natural wear, we will charge a small fee for the labor and materials to repair it. Please contact us at info@yasarajewelry.com.
RETURNS
Please consider that each Yasara piece is made to order. If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 15 days of your purchase's arrival date. For both domestic and international returns, return shipping fees are the customer’s responsibility.
Information
CUSTOMER SERVICE
Have questions or need something? Don’t hesitate to get in touch with questions or concerns: info@yasarajewelry.com - we’ll do our best to provide honest and speedy service (and hopefully much more).
GENERAL SHIPPING
Yasara ships to the Continental US! International shipments are coming soon, but if you are interested in purchasing, please reach out to the email above, and we can give you a shipping price.
Items in stock will ship within 2 business days from purchase, otherwise they will be made especially for your order and will require 5-6 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking.
PLEASE NOTE: A signature upon delivery is required for orders over $500.
IMPORTANT: Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are paid for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. Yasara does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.
EXCHANGES / CREDITS / RETURNS
Exchanges, Credits, and Refunds are accepted until 10 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days and MUST include its original packaging, receipt of purchase and a return form issued by our studio.
Please contact info@yasarajewelry.com immediately to address your request and include a reason for return, and we will then issue you a Return Form and shipping details.
* Discounted items are eligible for exchange or online store credit only. As noted on their product pages, certain pieces from the Futures Collection are final sale, and are therefore not eligible for exchange, credit, nor return. Custom pieces, Limited Edition pieces, One of a Kind pieces, pieces marked as "SPECIAL ORDER," and shipping are not eligible for exchange, credit, nor return.
Please note that only one promo code may be used per order and cannot be combined with any other discounts.
In the event of a valid exchange/refund/credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. Yasara does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email us immediately with a clear description of the item and include a photograph.
IMPORTANT: Please note that in order to process an exchange, credit or refund, the item must go through the process above first so that we know to expect it alongside our other incoming shipments. Yasara is not liable for items returned without prior notification or requested documents. These items will not be accepted and will be returned immediately to sender.